CCPA orders investigation into Ola Electric regarding consumer complaint resolution process

New Delhi| The Central Consumer Protection Authority (CCPA) has ordered a detailed investigation into the consumer complaint resolution process of Bhavish Aggarwal-led Ola Electric.

According to sources, Consumer Affairs Department Secretary Nidhi Khare has asked the Director General (DG) of the Bureau of Indian Standards (BIS) to investigate the matter. The BIS chief has been ordered to submit the report within 15 days.

Last month Ola Electric claimed that 99.1 per cent of the 10,644 complaints on the National Consumer Helpline (NCH) had been resolved. CCPA had sent a show cause notice to the company regarding alleged violation of consumer rights.

Ola Electric, however, has claimed that it resolved 99.1 percent of the 10,644 complaints about poor after-sales service, but the Department of Consumer Affairs seriously examined the replies filed by the EV firm and matched each consumer complaint with the company’s claims.

Of the total 10,644 complaints, 3,364 related to slow service and repairs and 1,899 to delayed delivery of Ola’s electric scooters.

If Ola Electric’s claims fail to satisfy the regulator, it may face legal action and allegedly for manufacturing electric vehicles under the PM Electric Drive Revolution in Innovative Vehicle Enhancement (PM e-Drive) scheme. You may also have to be deprived of subsidy.

Ola Electric’s share closed at Rs 70.12 on Thursday, down 56 per cent from its all-time high of Rs 157.40. The company reported a loss of Rs 495 crore in the July-September period (second quarter of FY25), an increase of 43 per cent, compared to Rs 347 crore in the previous quarter of the same financial year.